Returns & Warranty Policies
I Ordered the Wrong Colour
Mistakes happen, don’t worry about it. Keep the bag unused and in its original packaging, then email us at orders@maribuleather.co.za as soon as you can.
If the mix-up was on our side, we’ll arrange a courier collection and send the correct bag at no cost to you.
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If you selected the wrong colour when ordering, we’ll send the replacement for a flat R120, which covers the courier both ways. You can also drop the bag off at any of our pop-up locations and collect the replacement there for free, saving the courier fee entirely.
Returning an Item
If your order isn’t right for you, we offer a 7-day return window from the date you receive it.
To start a return:
- Email orders@communityleather.co.za with your order number and the reason for the return
- For a refund, include your banking details
- For an exchange, let us know the product name, colour, and your contact details
An exchange carries a flat R120 courier fee, payable by EFT, or bring the bag to one of our pop-ups and swap it in person for free.
Once we receive the returned item, we’ll be in touch to arrange your exchange or process your refund by EFT.
Return conditions:
- The bag must be unused and undamaged to qualify for a refund or exchange
- We refund to the banking details you provide, so please double-check them before sending
- Your information is only used to process the return and is never shared
6-Month Warranty
Every Maribu Leather bag carries a 6-month manufacturer’s warranty from your date of purchase. If a zip, slider, snap hook, D-ring, or any other component fails due to a manufacturing fault, we’ll collect the bag, repair it, and send it back to you at no cost.
Email us at orders@communityleather.co.za with a few photos of the fault where possible, it often helps us sort things out faster without needing the bag in hand first.
Good to know:
- You can send the bag to us directly or drop it at one of our pop-up locations for inspection
- Repairs are free and we cover return shipping
- Damage from misuse, accidental spills, alterations, or leather dye isn’t covered under warranty
- After 6 months, we still look at repairs case-by-case, get in touch and we’ll see what we can do